Travel information For a safe and carefree holiday
After the difficult times of late, you deserve some time off to relax – but are sure that you will have a lot of questions. We will of course be happy to answer them.
Below, you will find information about our hygiene concept as well as the cancellation conditions. We are looking forward to finally welcoming you back.
The regulations of the state government stipulate that guests must show a negative Covid test, taken within 24 hours, upon arrival. These testing requirements do not apply to fully vaccinated persons. Furthermore, guests who can prove that they have had and recovered from an infection with SARS-CoV-2 by means of a positive PCR test result more than 28 days and less than six months ago are exempt from the testing requirement. We kindly ask you to bring the appropriate evidence with you and present them upon arrival.
Please note that we do not offer testing facilities at the hotel. Self-testing on site is also not possible. We therefore recommend that you carry out a test at your place of residence or at one of the local test centres on the day of arrival.
Stay at the hotel
During your stay in our hotel, it is necessary to keep a safe distance of 1.5 m from persons not in your group. In the public hotel areas (reception, corridors, lifts, observation tower), you are required to wear a face covering (OP or FFP2 mask). This is of course not necessary on the beach or during a short hike through the biosphere reserve.
Time in your room
We are not currently providing magazines and room folders in your room. All hotel information can be found in our digital travel guide at: http://gss.onl/vjuhotelruegen. You can contact our reception staff as usual with your requests, who are available for you 24 hours a day.
Also because of our location in the middle of the Southeast Rügen Biosphere Reserve, we want to play our part in ensuring sustainability. To reduce the use of cleaning agents and save energy and water resources, we carry out classic room cleaning every second day. On all other days, we make your beds, empty the rubbish bin, refill toilet paper and facial tissues and change the towels that are placed on the floor.
With our environmental door sign, you can reduce classic room cleaning. If you only need a fresh towel or toiletries, please do not hesitate to contact us. Our housekeeping staff are on duty on the floors daily from 8:00 to 16:00. Of course, you can ask for your room to be cleaned at any time. Our reception staff will be happy to take your request.
Behaviour in the event of illness
We kindly ask all guests to call reception in case of any signs of illness. In the interest of the health of all guests, we would like to point out that we do not accept any exceptions to wearing a face covering.
In the restaurants
Your visit to the restaurant is also subject to official regulations and changes. Please also ensure that you keep a sufficient distance from other guests, observe the floor markings and only enter the restaurant with a face covering. At the table, it is of course not necessary to wear a face covering.
Our tables in the restaurant and in the outdoor area are spaced at the required minimum distance or can only be occupied with the corresponding distance. For your safety, our service staff will wear face coverings and clean tables and chairs after each use.
Our large breakfast selection will be waiting for you at the buffet. At our egg station, you can order omelettes, scrambled eggs or fried eggs from our breakfast chef. Due to the applicable social distancing rules and the corresponding limited number of places, we are currently only able to offer three breakfast times. Choose from:
- Breakfast for "sun-risers": 07:30 – 08:30
- Breakfast for "early birds": 08:45 – 09:45
- Breakfast for "late risers": 10:00 – 11:00
Please select your preferred time in our breakfast list. To be able to comply with the legal requirements regarding social distancing, we kindly ask you to attend the breakfast exclusively during the reserved time.
Our kitchen team will spoil you with delicious food in the evening in our restaurant area. The buffet offers a variety of main courses (fish, meat, vegetarian) as well as a fine selection of starters and desserts.
Dinner is available at the following times:
- 18:00 till 19:00
- 19:00 till 20:00
- 20:00 till 21:00
The evening buffet costs 32.00 euros and is free for children up to 6 years old, with children up to 12 years old paying half price. Due to the Covid-19 social distancing regulations, we kindly ask you to attend the evening buffet only during your reserved time.
Wellness & treatments
Our wellness team is looking forward to your visit to our spa. Please make your appointment at our reception no later than 18:00 the day before.
Swimming pool & sauna
Please note that use is only possible for six guests at a time. You will receive your entry card to the area at the reception. Please also leave your name in the user list there.
- Swimming pool opening hours: 07:00 – 22:00
- Finnish sauna opening hours: 16:00 – 22:00
To allow as many guests as possible to use our swimming pool and sauna despite the restrictions on the number of persons, your visit is currently limited to one hour. Due to the state regulation, we are currently only allowed to operate the Finnish sauna.